Palmer: Hello, Mr Tang, how are you? It is nice tomeet you again.
Tang: How are you, Mr Palmer. It’s really a pleasure to see you here again. I dohope you have had a very enjoyable trip from London.
Palmer: I must confess that the air trip is really a long one. But, you see, the air-linesare very comforable so that one does not feel tired at all the end of the journey.
Tang: Glad you have had a pleasant trip. I have to doubt you are comfortably settledand find things at the hotel satisfactory.
Palmer: Everything is perfect, thank you. Well, now, Mr Tang, if you don’t mind. I’lltalk shop with you directly.
Tang: Perfectly all right with me. In fact, we’d better talk over our business first andthen have a chat afterwards. You wish to take up the subject of the Arbutus, don’tyou?
Palmer: That’s right. You see, Mr Tang, you have probably been advised of theserious damage done to the last consignment of 60 cases of Arbutus. Upon its arrivalin London on board S. S. Corna, it was found, much to our regret, that about 50%of the cases were leaking. Closer inspection by the Health Officers showed that thecontents were considered unfit for human consumption.
Tang: Just a minute, if you please, Mr Palmer. Have your people in Londondiscovered what were the exact causes of the leakage? It was rather a singular case,for thounsands of tons of this product have been exported and this seems to be theonly case of having been damaged en route.
Palmer: I am sorry I have to say it was not en route. It was definitely damaged priorto loading onto the S. S Corna. You may think it a singular case, yet the fact remainsthat this has made it necessary for us to file a claim on you. Here, Mr. Tang, I havebrought along with me the certificate issued by the London Health Officer. It speaksfor itself. As to the causes, closer inspection and examination by our cargohandlingpeople revealed that the leakage of juice was brought about by damaged tins. Theywere evidently broken through careless handling while being loaded into the ship’shold in Shanghai dock.
Tang: As I have said before, the whole business is most unfortunate. We have nevercome across such a case of damage during loading.
Palmer: I have to remind you that our terms are C.I.F London port. While we havefull confidence in your Commodities Inspection Bureau in its capacity of qualityinspection, this is a case which occured after their sampling and analysis at theworks. And the broken tins through careless handling and deterioration of contentsen route necessarily about this state of affairs. Now, Mr Tang, you are well awarethat our business has just started this branch of activites and the losses thussustained will be a blow to this department. I am sure you will think it fair on ourpart when we suggest that the total value of the parcel should be reduced by 50%and that you should give us an allowance by way of credit for the amount to be setagainst our future purchases of canned fruits from you.
Tang: To be fair to your company, I am directed by my Shanghai Branch to settlethis issue with you amicably on condition that you give us a certificate issued by yourHealth Department. Now that this is a available, I think everything will be in order.
Palmer: I am so glad to hear of your ready agreement. Your fairness in businessdealings is really unsurpassed. shall we send you a letter confirming this?
  下一页