A: I am having some big problems on this tour.
B: What seems to be the problem? We are here to help you.
A: This tour company seems very disorganized(混乱无序的). No one seems to have a clear picture as to where we are going and when we are going to get there.
B: I will see what I can do about that. How about the accommodations(食宿) on the tour?
A: So far, we have been staying in really out-of-the-way(偏僻的,偏远的) accommodations.
B: Is anything wrong with your room?
A: The television in our room was broken, and they didn’t send anyone to fix it.
B: I will complain to the hotel manager about that. How about the hotel restaurant?
A: The food in the restaurant was terrible, and a few people from our group got sick.
B: I am so sorry that you had such a bad experience. We would like to offer you a free city tour and lunch to make it up(补偿) to you.