(13)Claims and Complaints
Claims and Complaints I
A clerk discusses an insurance claim with his boss.
Boss : What's your hurry?
Clerk : Bad news! That shipment of parts from Japan has been partially lost and damaged at sea. What should we do when loss or damage occurs?
Boss : We must prepare our claim and send it to the underwriter to secure payment.
Clerk : Won't our broker take care of that?
Boss : Yes, that's part of the service on the broker's side.
Clerk : So the first step would be to contact our broker?
Boss : Yes, and we'll need to submit some documents to him.
Clerk : Is it enough that we have an on-board bill of lading to claim settlement?
Boss : I'm sorry to say it isn't. We'll need a statement from the shipping agents stating that the goods were actually loaded and noting when the vessel sailed.We'll also need to present proof of ownership.
Clerk : How do we do that?
Boss : We'll have to file a full original set of ocean bills of lading, the insurance certificate, and the original commercial invoice.
Clerk : No problem. I have them on file.
Boss : We may also need a statement of protest.
Clerk : What's that?
Boss : It's usually an extract from the ship's log which describes how the goods were lost or damaged. It's prepared by the master of the vessel. Sometimes that documentation is also required.
Clerk : Well, that covers all the things I want to know. I guess I'll call our broker.
Boss : Yes, let's get started